Shipping & Delivery

How long does shipping take?

Delivery time within Germany is usually 2–4 business days. Every order is carefully packaged so that your products arrive safely and energetically clear.

What are the shipping costs?

Shipping costs are €3.90 within Germany.

Shipping is free for orders over €50.

How will my order be shipped?

We ship with DHL. As soon as your package is on its way, you will receive an email with your tracking information.

Do you also ship internationally?

We ship within the EU, with a flat shipping rate of €19.90.

Ordering & Payment

Which payment methods can I use?

You can pay securely and conveniently with:

• PayPal
• Credit card
• Klarna
• Sofortüberweisung (instant bank transfer)
• Apple Pay / Google Pay

Can I change my order after it has been placed?

As long as your order has not yet been shipped, we can make changes. Please contact us quickly.

I haven't received an order confirmation – what should I do?

Please check your spam folder. If it's not there, please contact us briefly – we'll help you immediately.

Returns & Exchanges

Can I return items?

Yes, you can return unused items within 14 days.

How do returns work?

Write to us briefly via the contact form or by email. We will explain the process and send you a return label if desired.

Which items are excluded from withdrawal?

Digital products are excluded from withdrawal after download.

Products & Quality

Are your crystals real?

Yes. We work exclusively with authentic natural stones. Each stone is unique and may have slight variations in color and shape – that's precisely what makes it special.

Are the products energetically cleansed?

Our items are stored in an energetically cleansed environment. We regularly smudge our warehouse to maintain a clear, harmonious vibration. This ensures that each product reaches you with positive, luminous energy.

Where do your products come from?

We source our products from selected, trustworthy partners who work fairly and as sustainably as possible. Some of our crystals come from small family businesses.

Why does my stone look different from the photo?

Crystals are natural products. Each stone has its own structure, grain, and energy. That's what makes it unique.

Spiritual Questions

How do I choose the right crystal?

Trust your intuition. Often, we are drawn to exactly the stone that we energetically need at that moment.

How do I cleanse my crystals?

• Smudging (e.g., White Sage, Palo Santo)
• Moonlight
• Singing bowls
• Selenite plates
• Breath & Intention

How do I charge my crystals?

• Moonlight (especially full moon)
• Selenite or clear quartz plates
• Positive intention and meditation

Which crystals are suitable for beginners?

• Amethyst (Protection & Clarity)
• Rose Quartz (Love & Harmony)
• Clear Quartz (Energy & Cleansing)
• Aventurine (Luck & Lightness)

Incense & Energetic Cleansing

How often should I smudge?

• After arguments or stress
• After visitors
• When moving into new spaces
• At new moon or full moon
• When the energy feels "heavy"

Which incense is suitable for which purpose?

• White Sage: strong cleansing
• Palo Santo: harmony & lightness
• Frankincense: protection & clarity
• Lavender: calm & relaxation

Meditation & Rituals

How do I use your meditations?

• Listen anytime
• Suitable for beginners
• Combinable with crystals or incense
• For rituals, new moon/full moon or chakra work

Can I use your meditations multiple times?

Yes, many meditations only unfold their full effect through repetition and conscious practice.

Account & Service

Do I need a customer account?

No, you can also order as a guest. However, an account offers benefits such as an order overview, faster checkout, and saved addresses.

How do I reach customer support?

Via the contact form or by email. We usually respond within 24 hours.

Security & Data Protection

Is my data safe?

Yes. We use modern security standards and never pass on your data to unauthorized third parties.

Are my payment details stored?

No. Payment data is processed exclusively through secure payment providers and is not stored in our shop.